How do I reserve a Mountsterling Puppy?
-
Text or call me and we can talk about your needs.
-
Place a non refundable $250 deposit to secure a spot on the upcoming reservation list. Deposit will go towards the final cost of puppy.
-
Puppy selection is based on the order deposit was received.
-
Remaining balance is due at the time of puppy selection when pups are 6-7 weeks old.
-
Before picking up your puppy sign Sales Agreement & Health Guarantee.
How does the puppy selection take place?
-
Puppy selection begins around 6_7 weeks old.
-
The person on the top of the list will make their selection and the person next in line will proceed.
-
This is a really tough process we understand, we do our best to help you through it. You can visit the puppies in person, do Facetime sessions with us, watch the daily instagram stories and we'll also send you pics and videos of your favorite pup.
-
We ask that you make your decision within 24 hours, so that others can move forward with their choice.
What if something comes up and I need to move my deposit to another list?
-
Deposits are non refundable but transferrable.
-
We understand life happens and things don't always go the way we plan. In that case we allow a ONE TIME transfer from one litter to another.
What if the litter that I am waiting for doesn't have enough puppies or the female doesn't get pregnant?
-
As a breeder we do everything in our power to ensure a positive outcome with each litter we plan. However things don't always happen the way we plan. In this case your deposit will be rolled back to the next available litter and we will offer another option.
What are my options for puppy pick up?
-
Arrange to pick up your puppy at our home.
-
Fly home with your puppy, we will deliver your pup and meet you at the airport.
-
Flight Nanny Service, or Nanny that will drive. (Requires flexibility and delivery can be unpredictable as the Nannies fly standby).
When is the final payment due?
-
If picking up the puppy in person final payment in cash can be made.
-
Final payment and shipping costs are due two weeks before the pup goes home.
-
Payments can be made via cash, Zelle or bank transfer .
Do you offer a health guarantee?
-
Yes, we provide a two year health guarantee against any life threatening congenital disease or defects.
Sales Agreement & Health Guarantee
Do the puppies come with spay/neuter contracts?
-
Yes we have a strict non breeding policy. I work with some breeders and breeding fee will be charged .
-
By placing a deposit new owners agree to our terms and conditions for the spay/neuter agreement.
-
Again puppies are not sold for breeding purposes, Unless we talk about breeding rights.
What if I can't pick up my puppy during the pick up time?
-
Puppies are ready to go home at 8 weeks. They are ready to begin their new life outside of the litter.
-
We do our best to work with different schedules and are very flexible with puppy pick up arrangements.
-
If you cannot pick up your puppy after the week of puppy pick up, we offer a puppy boarding program for puppies that need to stay with us past 8 weeks.
-
If I hold the puppy past 9 weeks. I charge $150 a week for boarding .
All you Need is LOVE and a dog.
Bringing home puppy, what supplies, food and things do you recommend?
-
We made getting ready for puppy shopping easy for you. Visit the Supplies & Food page on our website to see the items we highly recommend.
What food are you feeding the puppies?
-
Life's Abundance Grain Free All Life Stages
What are Nuvet Nutritional Supplements?
-
To ensure the highest quality of optimal health and wellness we recommend all our puppy owners order Nuvet daily nutritional supplements.
-
Click on link to download more info
Will my puppy receive their first set of shots?
-
Yes, we provide the first set of vaccines before puppies go home.
-
Pups will need additional boosters at 12 & 16 weeks.